ModeTech
Your Future Team
As a Master MSP, through experience and a lot of learning, ModeTech understands your MSP; costs, people, clients, security and most importantly how to grow your MSP.
Modetech helps you through your rapid growth phase. Building the right team to get you from A to B.
Dedicated staff get to know your clients and your business, they’re with you for the long run at significant savings.
Your Helpdesk for MSP's
ModeTech is dedicated to provide you and your clients the quality support needed for your businesses.
24/7 Skilled Support
Our technicians have gained the industry-standard certifications you would expect and are there to support you and your clients. Our team members are available 24/7 globally.
Advanced Security
ISO 27001:2013. - HIPAA & GDPR compliant, including geographical Privacy standards. We continually monitor compliance requirements.
Other Services (incl website & marketing)
Big or small businesses need strong website and marketing strategies. ModeTech provides the ultimate strategy to change the way you build and promote your brand for your business.
Client first focus
Communicating and establishing relationships through great customer service, underpinned by ModeTech quality assurance managers.
How we started
ModeTech underpins you and your existing teams
There are two big solutions all MSP’s need to master; Sales & Staff. Over 20 years the leadership team at ModeTech did all the hard yards and now want to share that success with MSP’s globally.
Any MSP which has experienced rapid sales growth will know first hand the struggle to balance hiring enough people, keeping quality going, servicing clients and also keeping up sales. ModeTech set out to solve this exact problem and the first step is getting your team right. The second step is getting your sales right. After that its money in the bank for you and your family.
Our journey began this way. We scaled a local team and ran into cost issues. We then looked to outsource and over the years have recruited people all over the globe, meeting our growth needs and the service needs of our clients.
Your First Step can start today by building the team your business deserves. Dedicated team members working from your system, managed by our advanced training and skills development, underpinned by our Quality Assurance managers.
Your Journey begins...
With ModeTech, every MSP experiences the same journey. A series of stages each MSP goes through. Each phase has challenges and we walk with you through that process.
Get the right people on the bus. The first step is to get your team right.
Without growth, business is declining. Sales growth is vital to the success of an MSP. The second phase with ModeTech is all about helping you with sales and marketing. Whether its the 80/20 rule or rapid scaling of your business, our team and the peer groups you can join are a valuable asset to your business.
What happens next? Make a lot of money and exit from your MSP rich.
Partners Globally
ModePeers – exclusive to ModeTech
ModeTech has Partners around the world. The world appears smaller and smaller, when someone in New York or Texas can have a peer meeting with someone in Sydney. Share experiences and develop deep personal connections with like minded people around the world. Collaborate and share with peers and other successful business owners.
Partners can attend ModeTech’s exclusive annual conference. You get to learn and socialise with great people and experts, bringing you the latest trends and developments for your business. Breakout sessions and great learning outcomes, everything from technology to sales and negotiation skills
Offsite Support Teams
ModeTech technicians augmenting your team.
Global Impact.
Talk to ModeTech about how teams in different locations can be the competitive edge your business needs.
Supported Locally
HIPPA, GDPR, ISO27001:2013, PRIVACY.
Our analysts provide Fortune 500 quality reports.
We can even work on Christmas day if you ask us.
All our technical engineers undergo internal and external industry training.
Successful Partners can choose to switch to Bundled Services. Our dedicated staff are underpinned by a 24/7 bundled overflow service. Rest assured you are covered for any support ticket your business receives.
In addition to Technical training, all of our staff undergo clients support and communication training. The most effective way ModeTech achieves this is through QA (quality assurance). Where our QA managers monitor interactions and coach staff.
Averaging above 86% on customer support.
Partners save up to 40% on labor costs when they Partner with ModeTech.
Improving your stack and getting you more MRR. More profit and more cash.
You can grow your business with the freedom to make recruitment decisions with low risk.
The power of collaborating and sharing with Peers. People who have succeeded through trial and error and can help you avoid trouble and speed up success.
FAQs
Get answers to some common questions.
Yes. ModeTech is different, we give you a dedicated staff member who becomes an augmented and integral part of your team. If you’re small and want to start small, try our Shared FTE plans. Email us and we can help you plan.
Yes, in fact that is how we work. Even when successful partners can choose Bundled service, you still use your systems.
Our technical staff range from Level1 to Level3+. You can choose from four different skill levels depending upon your needs. If your business is not ready for a full time person, you can start smaller with our Shared FTE plans, which start at 20%. This is a great way to start to grow your team and learn more about being Partners with ModeTech.
We have staff located around the world. Our difference and promise to you is that we aim to provide a dedicated staff member in the location you decide. Different locations work well for different reasons, ask about solutions for your business.
Yes we do. Talk to us today about what you need and what NOC means for your business.
Yes. Many of our Partners want ModeTech to manage their RMM.
Yes. This service is available to successful Partners from Stage 2.
Save 50% in labor costs. Reinvest the savings in more people. More people equals better service. Better service equals more sales. Your profits increase by 200% within 6 months. For a small MSP that’s $200,000 profit in your pocket because you made the smart decision to grow your team offshore.
Technical staff undertake internal and external Technical training. All staff are trained on customer service, communication and how to support your business.
ModeTech is a master MSP, we are not a BPO. We are focused on delivering support services to MSP’s, partnering with you to help scale your business.
There are no hidden charges. We cover everything in the onboarding and explain each and every item, providing you with easy choices to make.
Dedicated team members start from $690 per month. Talk to us about your business needs and we can package an action plan.
Onboarding is typically 30 days. ModeTech has a pool of skilled people available to start immediately. Getting your team right for your business should not be rushed.
The onboarding process involves ensuring your dedicated team member fits in with your team and culture and has the right level of skills needed. Getting the balance right takes a little time.
Yes. We’re a global company, with a follow the sun staffing structure.